Meet the Revolut Community Manager

Meet the Revolut Community Manager

Once we requested Mariana if she had a second to interview on this particular date, she was actually stunned that there was such a day. And after listening to her story and perspective on group administration, we won’t assist however say there needs to be a couple of Neighborhood Supervisor Appreciation Day!

What’s group administration, why is it vital, and what do you want to do to turn out to be a group supervisor? Mariana Rodriguez Costa has been there and performed that, so she has all of the solutions.

Neighborhood administration is the method of constructing an actual group between an organization’s clients and staff, by means of many sorts of interplay. It’s how a model makes use of alternatives to work together with its viewers to create a community wherein they’ll join, have interaction and develop.

Neighborhood offers folks with a way of belonging and a community of different folks with whom they’ll join, primarily based on their widespread pursuits and/or traits. With the group, we’re in a position to construct actual relationships with our clients, remodeling notion from an on a regular basis model right into a human model – one which cares deeply in regards to the individuals who assist and work together with us daily.

Plus, with a group in place, there are lots of alternatives we will reap the benefits of: we will construct model advocacy, get direct suggestions from customers, present assist, enhance product and model consciousness, and study what our clients need for little or no price. No price, enhancing interplay and relationships, in addition to offering extra worth to our clients.

The way it works? What’s your position and day-to-day duties as a Neighborhood Supervisor at Revolut?

I might say our major aim now could be to let our clients know social communication Current. Nonetheless, our mission is one thing totally different. For now, we simply need to give our clients a spot the place they’ll join with like-minded folks, get assist, and create actual connections.

To attain this, my day by day duties are primarily based round creating partaking content material, curating our group matters to ensure the client journey is as simple as attainable.

I am additionally liable for crafting new concepts, making certain assist data is appropriate and up-to-date, ensuring all tips are revered, analyzing metrics to grasp development and areas for growth, and final however not least, fostering a relationship with our Revolut stars, who’re our most lively members. They’re the individuals who assist me get this discussion board up and operating.

After I was little, I wished to be a veterinarian, as a result of I like animals very a lot. Then, since my father had turn out to be a politician, I believed, “Why not?” , so I acquired my bachelor’s and grasp’s levels in worldwide relations and politics. Then, I labored with an NGO in London for some time, and I favored the fast-paced ambiance, so once I acquired again to Portugal, Revolut appeared like the beginning I wanted to get into that ambiance once more.

I joined the Revolut Social Media Assist workforce, and final yr, I had the chance to turn out to be a Neighborhood Supervisor. Once more, I stated to myself: “Why not?”

It was the proper timing. Due to covid and the worldwide pandemic, persons are staying residence extra. And communities have grown by 200%! Everybody acquired on-line and wished to make connections, community, and speak about widespread pursuits. It was then that I made a decision to cope with society and all its challenges.

Altogether, I have been right here for 3 years and some months, I’ve discovered rather a lot, and I feel I am in the proper place. I simply love all the pieces this job entails, and I can apply all the pieces I discovered right here. However I by no means in one million years thought I would be a group supervisor proper now.

What’s the hardest a part of your job? How do you overcome these challenges?

The toughest half is knowing what concepts I can really develop that can convey worth to society. Constructing a web-based group is just not simple, you want to just be sure you are speaking in the proper approach, and that what you do must generate a optimistic feeling.

Overcoming this comes with trial and error, so I normally all the time speak about my ideas with different folks, and get a variety of totally different opinions. There isn’t any higher strategy to beat it than brainstorming.

First, you want to be an individual. It’s a must to be affected person and know the right way to cope with totally different characters. You additionally want to have the ability to carry the temper and alter the scenario if there are detrimental reactions.

You want to be inventive, however nonetheless logical and rational, so you possibly can perceive that a few of your concepts is not going to work in the kind of group you run.

Chief amongst them: being a humble particular person and a workforce participant. Society is made by our clients, we’re there simply to make sure they get worth, however they’re those who create it. We should have the ability to work with our shoppers as a workforce, realizing we’re not above them, we’re all equal.

I work internally with many various folks from totally different departments. I really feel like I am studying one thing new each single day.

All in all, I’m grateful for all the great folks I work together with each day. Typically, on the finish of the day, I really feel grateful for the chance to construct an area the place folks might be themselves, and speak about what they love. Being a Revolut Neighborhood Supervisor is a problem, however I actually prefer it.

I might say the easiest way to assist a group is to share it along with your family and friends. Simply share it and be part of it If you wish to get any data from clients you possibly can simply collaborate with the group. Do not be afraid to introduce your self and do your analysis.

All of us make the group, so the easiest way to point out appreciation for what we do is to be there, present up, and share.

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